FAQ
REGISTRATION
MOBILE
- Apple iOS App and Android App Information
- On which mobile devices will I be able to access Colorado's regulated internet gaming sites?
- Why does my device need to see WiFi/GPS/GSM Networks?
- Is your BetRivers Online App free?
- If I'm accessing an internet gaming site from a mobile phone, will there be any issues with being accurately located?
- If I'm in Colorado on an Android phone, and haven't been accurately located within the state, is there anything else I can do to correct the error? See all 15 articles
BONUSES
SPORTS BETTING
DEPOSITS
- What is VIP Preferred ACH?
- How do I remove a saved payment account?
- How does the Pay with Cash deposit method work?
- How does the BetRivers Play+ Card work?
- My deposit hasn't appeared on my statement yet or appeared several days late. Why is this?
- My deposit was declined but I still see a pending charge. What's going on? See all 9 articles
GEOLOCATION
- I have a new Verizon router and now I can't geolocate on my device. What can I do to resolve this?
- How do I access my account on my iOS device?
- My browser isn't automatically downloading the geolocation plugin. What can I do?
- Will I pass geolocation with an older version of gaming software/app?
- What is the difference between a public and private WiFi connection? And how could it affect my ability to be located?
- Why is my account/number blacklisted? See all 30 articles
RESPONSIBLE GAMING
- What limits are available and how do I set them on my account?
- What is a self-exclusion and how can I enable it?
- What is a cooldown and how can I enable it?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- How do I view my gaming limits history?
- How do I know what limits have been set on my account? See all 7 articles
WITHDRAWALS
MY ACCOUNT
- ★ Why did I have to enter a code to log in to my account?
- What statements are available and how can I access them?
- What is strong authentication and how can I enable it?
- I've forgotten my screen name or password, what can I do?
- How may I disable or enable login notifications?
- How do I change my personal or account information? See all 13 articles
TECHNICAL CONCERNS
- ★ Why can't I scroll the sportsbook on my Android phone?
- I'm not receiving emails from BetRivers?
- What browser is recommended for the best experience?
- How do I add you to my Safe Senders list (Yahoo Mail)?
- How do I add you to my Safe Senders list (Verizon)?
- How do I add you to my Safe Senders list (Thunderbird)? See all 12 articles